Terms of Service
Last updated: September 2026
1. About Byebyte
Byebyte provides IT asset disposal, data destruction, and recycling services. We operate nationwide across the United Kingdom. By requesting or using our services you agree to these terms. These terms apply to businesses and organisations we collect from; where they apply to a consumer, nothing in them limits your statutory rights under the Consumer Rights Act 2015.
2. Our Services
We offer free collection of unwanted IT equipment, secure data erasure to NIST 800-88 standards, environmentally responsible recycling, and certificates of destruction. Our zero-to-landfill commitment means that 100% of collected equipment is either refurbished for reuse, donated to charitable causes, or recycled through approved channels — nothing goes to landfill. Requests for donated equipment must be placed through the application form on our website. Only registered UK charities, community interest companies (CICs) and schools are eligible, and every request must be verified by our team with supporting documentation before equipment is released. We are unable to provide equipment to individuals, businesses or unregistered organisations, and requests sent by email or any other channel will not be accepted.
3. Free Service — Conditions
Our collection and disposal service is provided free of charge on the condition that the items specified in your collection request are present and available at the agreed point of collection, at the agreed date and time, once the appointment has been confirmed by us in writing (by email or via the booking system).
All items included in your request must be present, accessible and ready for handover at the collection appointment agreed between you and Byebyte. The free service applies to the items listed in your request; any additional items you ask us to take on the day are collected at our discretion and do not change the free nature of the agreed collection.
4. Items We Accept
We review every collection request and may decline any item or collection at our discretion. If there is anything we can't take, we will let you know before the collection is confirmed.
5. Changes & Cancellations
If you need to change or cancel a confirmed collection, please let us know as early as possible so we can rearrange it.
6. Collection & Ownership
By arranging a collection with Byebyte, you confirm that you are the legal owner of the equipment or are authorised to dispose of it. Once collected, ownership of the equipment transfers to Byebyte. We will process, recycle, refurbish, or dispose of the equipment at our discretion in line with our environmental and data security commitments.
Allocation of collected equipment. Byebyte is a community-focused business. Suitable equipment we receive is allocated first to open, verified requests from registered UK charities, CICs and schools. Equipment that cannot be matched to a request — including items that are too old, specialist, aged, faulty or otherwise unsuitable for donation — may be refurbished and sold, or recycled. Proceeds are used to recover our operating costs, including staffing, transport, data sanitisation and processing, which allows us to keep our collection service free. The allocation of any individual item is at our sole discretion, and no guarantee is given that donated equipment will be passed to a particular charity or cause.
7. Data Destruction
We follow NIST 800-88 guidelines for data sanitisation. While we take every reasonable measure to ensure complete data destruction, we recommend that clients remove any highly sensitive data prior to collection where possible. Certificates of destruction are provided for all processed items upon request.
8. Zero to Landfill
Byebyte is committed to a zero-to-landfill policy. All equipment we collect is processed through one of the following streams: refurbishment and resale, donation to charitable projects, component-level recycling through approved WEEE-compliant facilities, or certified destruction. We do not send any equipment or materials to landfill under any circumstances.
9. No Minimums
We have no minimum quantity requirements for collections. Whether you have a single laptop or an entire office to clear, we provide the same professional service with free collection from your premises — completely free.
10. Liability
Byebyte takes reasonable care in handling all equipment. However, we accept no liability for data loss, damage during collection, or any consequential losses arising from our services. Our total liability is limited to the value of the service provided. We are not liable for any equipment left behind after a scheduled collection has been completed. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.
11. Changes to Terms
We reserve the right to update these terms at any time. The version in force is the one published on this page at the time you request a collection. Changes will be posted here with an updated date, and the version applying to your collection is the one in force when your appointment is confirmed.
12. Governing Law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
13. Contact
If you have questions about these terms, please contact us at office@byebyte.co.uk. Before booking, you can also review our services to see what we collect.